Hi, I'm Scarlett

I’m an empathetic and energetic user experience designer. I bring curiosity and big picture thinking to my work and love to search for the differences between wants and needs.

I'm passionate about solving problems for people. With my creativity grounded in research, and my love of engaging with people, my curiosity helps me uncover the root of the problem. I thrive on projects where I can explore all of the context and environments that could influence human behaviour towards a product.

My work

My experience is focussed across research and strategy and my key skills are user research and discovery, facilitation and usability studies. Below are some projects that highlight my skills and experience.

Website redevelopment
UX research and strategy

Immigration New Zealand

Designing one website to meet specific personal needs, but for hundreds and thousands of users
View case study
UX research

Environmental Protection Authority

Supporting a change from a website designed for business needs, to a website designed for user needs
View case study
Research and usability
UX research and content strategy

Auckland Transport

Designing a content strategy to streamline web content creation, and an achievable approach to execute it
View case study